Written on: 05/02/2011
Desperately wanted a coat from Topshop, went to Bristol and Oxford St, both sold out. Luckily they had some in stock on-line! I ordered it immediately and when it arrived (few days late) they sent the wrong size, no option for an exchange so I went to re order a new one... sold out! I was devastated. After much complaining they gave me £30 compensation and 10% my next order.. couldn't argue really but would rather just have the coat!