Report Abuse

Report this review to the Review Centre Team Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
Review Number	1840638
Please provide your email address so that we can get in touch:

Please provide your name so we know how to address our emails:

Why are you reporting this review?
This review contains naughty language I have seen this review elsewhere on Review Centre I think this is spam This review seems to be for a different product I don't think this is a genuine review (and I do not represent this Item) I represent this product/service and I'd like to discuss this review Something different (please specify)
Comment

★☆☆☆☆

WRITE A REVIEW

“Appalling Support Service”

Written on: 28/01/2013 by earthlyideas (2 reviews written)

Sadly, having used Heart Internet for a few years, their true nature came to light when our dedicated server crashed. Their support ticket service is awful, because they only answer when they can be bothered. They would tell me things would be sorted within an hour, and half a day later I'd still be waiting. Eventually they admitted they couldn't make it work. You can't talk to anyone to get answers and understand how long problems might take to fix.

Heart have very good sales people who work very hard to get you on board, but sadly their support service is far from good. For me, as a webmaster, the support is vital and we have now cancelled our Dedicated Server and would definitely not recommend their service to anyone.

Visit heartinternet.co.uk

Report Abuse

Report this review to the Review Centre Team

Why are you reporting this review?

“Appalling Support Service”