written by on 27/01/2013
I returned a very expensive perfume Jan 7th 2013 and have as yet still not received a refund even though i have contacted customer services 4 times. No one returns calls as they promise they will, no refund appears and the lack of knowledge and care of staff is a disgrace!!!! Advice...believe the reviewers and don't shop here, they are not on par with the likes of John Lewis online even though they would like to think they are more exclusive.