Written on: 23/01/2013 by McCamphill
I recently saw an overcoat within this department which I was considering buying for my husbands' retirement. I was closely inspecting the garment that had caught my eye when I was approached by Mr Bhusiah. He explained that whilst the coat I was looking at was of a good quality he suggested that I consider several others within the department. He spent some considerable time explaining the different qualities of the coats in question.
I have to say that as someone who has worked within retail in the past, for the public sector and now in private practice I was extremely pleased with the quality of the salesman's professional attitude towards me together with his knowledge of the garments in question. I have to point out that there was no pressure exerted upon me to spend beyond my financial means.
I did in fact purchase the coat which the gentleman had recommended and presented it to my husband. He was very pleased with not only the gift itself but the quality of the garment in question. This in turn pleased me greatly. I feel that the gentleman in question enabled me to make a more informed choice of garment and for this I am grateful.
We have a large family of seven children two of whom are currently at University so our finances are closely monitored. I always endeavour to buy good quality merchandise and shop very carefully. I however remain a House of Fraser privilege card holder and am a regular customer.
I hope that these comments will be conveyed to the gentleman in question.
I have been very satisfied with the quality and level of service I have received.
With kind regards,
Mrs Cecilia McCamphill