Written on: 23/01/2013 by brianfm (1 review written)
I own a rental property in Spain and for the past 5 years or more I have been a regular customer of "121 car hire" and have recommended your site to many of my friends and relatives.
There is no recognition of this and each inquiry and booking is treated as though I were a first-time customer with a requirement to enter all of my details anew.By contrast,for example, I regularly fly with easyJet and they do store my details many of which are then computer-generated with each subsequent booking.
To take this one step further, it would be nice if this were also accompanied with a loyal customer discount on future bookings- - - in fairness though, this desirable benefit is not offered by easyJet !
The above suggestion aside, I am delighted with your services and have never been let down or disappointed with any of my many previous bookings.