Written on: 22/01/2013
Dear travelers and their friends and relatives!
Usually I don't have a habit to write reviews on services I had. Even when I had bad experience after a day or two my emotions are not so strong to express them.
The case of BRAVOFLY is absolutely different. We needed to by tickets for our relative as soon as possible. It was transcontinental flight and we were looking for the best price (as all we do). We found that bravofly offers the cheapest price and connections were fine, so we decided to buy the ticket.
After filling all boxes and paid for a ticket, we received an e-mail telling that they had received our REQUEST and had been AWAITING for the AIRLINE TO CONFIRM our booking. PLEASE NOTE THAT MONEY WAS FROZEN IMMEDIATELY!
Ok. we decided that everything is fine, because you could never think otherwise. But no! after two hours we received another e-mail telling that "it has not been possible to confirm your booking with reservation number XXX because a problem occurred during security controls in our system that did not allow to proceed with the confirmation of your reservation". we have a flight in about 30 hours, so this cancellation was just shocking.
We called them and a guy told us that we now we have NO ticket and NO money and that our money will be return in two days! Of course, it was like a madness, when you have spent money for a ticket and now you should spent another money to buy the same one. but the guy told me that he understand my felling - these words "helped" me.... for sure. So, we bought another ticket through more reliable company.
Two days after -no money on our account. 3,4,5 days - the same. After 7 days my husband called him and very rude 'lady' first of all read the comments the first guy left. Comments were: the client is very angry, the client wants his money immediately, the client wants for complaint to the police". After that the lady told that usually it takes 7 working days to proceed refund of money.
The moral: we have our money back. We decided to let as many people know about terrible bravofly service as we can. Please be aware of that company and never buy tickets through them.
Honestly, we think that in our case the problem was that they actually do not have direct connection with the database of airlines. So, when they show flights they do not have up-to-date information - not about time and prices. When they received request from us, they sent it to the airlines to get final confirmation. The airlines rejected, because the price wan't up-to-date. However, they had already frozen money.
I will also repost my comment in other travelers' websites.
BRAVOFLY, please do not comment my complaint.