Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1828088

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Conniving Rats”

Written on: 16/01/2013

My advice simple, steer clear well clear. Booked a holiday to Benidorm for myself and a friend after being quoted what seemed to be a good deal advertised on the Deals of the Day website. Upon phoning the company to book the holiday my call was answered by [name removed] as I call him for short. All seemed well as I handed over my credit card details whilst he went off to finalise the deal.
Half hour later [name removed] called back to inform me that the deal could no longer be done at this price due to increases on the airline side of things. I informed [name removed] I of my desire to cancel.
[name removed] had other things on his mind and cunningly persuaded me that flying a day earlier with an extra nights stay would only cost a few pounds more, I agreed.
Half hour later, another phone call, more charges. My patience was running low. I declared I wished to cancel. In response [name removed] informed the relevant payments had been made and any cancellations would be charged. [name removed] took my email address and stated I would receive booking confirmation within a few hours. He gave me a telephone number for customer care and a booking reference number. I was fuming.
The next day came. No booking confirmation was received. I decided to give my old friend [name removed] a call. His instructions were to call customer care the next working day. I had had enough. I promptly called my credit card company. To my utter astonishment no payment had been made and I hurriedly cancelled my card.
The following day I attempted to call the customer care number. My plan was to attempt to pull a fast one and and pretend my card had been charged and I had not received any booking confirmation. Four failed attempts and I gave up. I later booked flights, accommodation and transfers separately for the same dates and saved myself £20. Result!!