written by kmunro on 15/01/2013
I bought a snooker table for my son before Christmas and he still hasn't been able to use. Item arrived without holes for castors, drilled them myself. Most annoyingly there were no cue tips. I emailed to complain, sweatband said they would send another cue, never sent. Not after many emails and not many replies they're pretending there should never have been cue tips and customers have to sand the cue and go out and buy their own cue tips from this complete system. Pathetic company terrible levels of customer service. I'll avoid them in the future, saving a tenner wasn't worth the amount of hassle caused!