written by bek02 on 15/01/2013
I have never written a review before, but I felt compelled to on this occasion. I am very unimpressed with UO; I ordered 5 items nearly a week ago and paid for standard delivery, they still haven't turned up. It wouldn't allow me track my order online, so I emailed them twice and had no response; then finally got through to them on the phone and they told me that they were doing a stock take last Thursday so the items won't be despatched until the following Thursday or Friday. They then apparently send you an email saying you will receive your delivery in 2-3 working days. Their customer service on the phone was useless and incredibly unhelpful - 'tough s***' attitude'. I definitely won't recommend UO to anyone and I will never shop in store or online again.