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★★☆☆☆

“Shady practice”

Written on: 15/01/2013

I started with my bikini and underarms last year an have been pleased thus far. I was so pleased that I thought I would do my upper lip and legs; with the interest free financing how could I not?
After further reflection, I discovered my finances couldn't really handle an additional payment. I sent an email to the salesperson indicating such and never received a reply. I called their office and low and behold they are closed today. On a whim, I checked the balance on the card I signed up for...they already charged me for the full amount! I haven't even had treatment on the new areas yet. They charged it at the end of December and my appt isn't until mid-January! The card company can't help. The customer service call center can't help. I have to wait for calls back from a supervisor and will have to deal with the specific location/salesperson to get this resolved. And my first payment is due at the beginning of February...for services I haven't received.
I would have happily recommended Ideal Image after my first transaction (albeit the prices are astronomical), but the business practice of charging people before they receive services is completely shady and unethical. I'm keeping my fingers crossed that I can get out of this mess.