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“DO NOT USE THIS COMPANY”

written by kenjohns on 12/01/2013

My problem is paying them any money. It took them 6 months to accept that I existed and now I have left them they continue to chase money even though I have letters from them agreeing I have paid in full. They are now threatening to shut the electricity off, but they do not supply me Scottish Power do, and yet when I call them all I get is that these letters are sent in error.

I am keeping a log off all calls and promises, all letters and e-mails and it really is consuming hours of my time. I tried talking to Steve Hayfield their Customer Services Director but he is not 'customer facing', (sorry I though he was a customer services director). I have written to him only for my letters to be passed back to the call centres who just do not know what they are doing.

So be warned DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES

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