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“A beautiful, over-engineered and unreliable waste of...”

written by Auggydad on 11/01/2013

The build on the Miele WT2670 is impressive and we had hoped by paying 40% more for this machine over a comparable machine by another manufacturer that we could count on it to function, trouble-free for a good while. We were wrong--it failed just after the warranty expired. We plowed another £450 over two years into service agreements with Miele. Their technicians are hopeless (no repair has succeeded on the first visit, one technician refused to move the machine without my help for fear that he would damage the floor--at the behest of my wife, I had to drop everything at work and race home to help him). I've had, finally, to repair the machine myself on two occasions after Miele technicians could not effect a permanent fix. Two of these failures (thermostatic switch, heater box castings) were clearly owing to poor engineering. Used to American washing machines I was floored by the beauty and workmanship of this machine's interior upon first opening its case, but for all of its (over) engineering and luxurious manufacturing, it was simply not designed for reliability. It can weigh your clothes, meter a precise amount of water to clean them and dry them efficiently, but NOT FOR LONG. Repair of the machine is difficult because it's heavy (over 100kg) and Miele witholds all technical information from the public (parts diagrams, repair manuals) and their technicians are incompetent--they're full of advice about cleaning lint from the drain, they're portable laptop/printer set-ups and shiny red vans might impress, but they've never been able to repair my machine on the first visit. Customer care is equally poor--rescheduling after a failed repair visit puts you at the back of the timetabling queue for another week's wait, letters of complaint are met with assertions about the superiority of Miele products and kind offers for expensive service contracts. I don't usually bother with appliance reviews, or any online reviews for that matter. This machine is a waste of money. Immer Besser? Nicht Lange!