Written on: 04/01/2013
We received a Christmas hamper from relatives in Australia. Unfortunately one of the items had lost its lid and spilled the contents into the hamper.
This could have been dealt with swiftly and easily by a simple 'phone call. Instead you're forced into a thoroughly slow, frustrating and irritating means of attempting to deal with them via the web, which is a largely useless and time consuming means of interaction. Imagine how it would be for elderly people without Internet access to deal with this lot if there were a problem.
It's the sheer dreadfulness of the experience that makes me want to permanently avoid dealing with such companies. Business is personal. People deal with people. Anyone worth dealing with is worth talking to in person. Any company that thinks otherwise is dreadfully wrong and deserves to go out of business.
Finally - we've not yet seen a replacement, despite being promised one. I have no expectation of it turning up, especially since they use the dreaded Yodel.