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★☆☆☆☆

“Did not keep promises made after reservation!”

Written on: 26/12/2012 by MauriceHarting (1 review written)

We made a reservation with Karissa (confirmation: 462665) at Travelodge Nanaimo, 96 Terminal Ave. North, Nanaimo weeks before our planned stay. We asked for a room with a water view on the second floor near the sauna and was promised one for December 25 and 26, 2012. We got a room on the opposite side near a busy/ noisy highway (room 246) without a view. The room office chair was broken and there is no elevator so we had to carry our luggage upstairs. We were hoping for room 260 or 262 that had a view of the water.
There will not be a next time, but when promises are not kept for paid services it makes me less than happy. If Travelodge cannot offer me the room desired than they should not offer me the room desired when it is unavailable or not offered.