Written on: 20/12/2012
My parents ordered a hamper for some friends in the UK and it was supposed to have been delivered on 14 December 2012, it is now 20 December 2012 and no delivery as yet but the money was debited from their credit card very quickly. They have contacted the support staff many times, and each time the staff are useless and incompetent and tell lies. The credit card company has asked them to cancel with iHampers, but there is no way for them to do that as iHampers says they don't do cancellations or refunds apparently.
They will be taking this issue to a lawyer and see what might happen.
One day when they contacted the support, they were given two different answers by two different people (both recorded conversations on the on-line support), the first saying the order would be delivered on Tuesday 18 December, and the other saying they weren't sure when it would be delivered but "maybe within the week." Phone-calls have amounted to nothing, and they just blame the couriers and not themselves for their own incompetency. However, the use of their courier company should tell you how terrible they are, as Yodel are one of the worst courier companies in the UK.
This is an awful company and I would advise everyone to avoid them like a plague. Hopefully one day it can be taken down for scamming people as they do. They should offer a refund it you request it as per the distance trading laws, however each time my parents have enquired about a refund they have been told it is not something the company does, though it is there in their terms of service that customers "may" be entitled to a cancellation, but no mention of a refund. Aren't there laws in place to prevent things like this happening?