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“Item never posted waited and waited”

Written on: 11/12/2012

We ordered some photocards online and waited for a week, on contacting the customer services we were told that they would send another set out with a courier.
Another week went past, I tracked the item on the courier’s website and found that the parcel hadn’t been collected from Photobox, I emailed the courier and they confirmed that a request for collection had not been given.
Contacted Photobox customer services again and was told that they would send another set out special delivery for today’s post.
Again they haven’t been delivered and Photobox have confirmed that they are still printing.
Contacted make good at photobox and still cannot give me a date for delivery.
We needed to have these cards delivered to our friends over a week ago, never dealt with a firm with such a bad customer service department

Visit photobox.co.uk