Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1794144

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“This company just robbed me of £100!!!”

Written on: 09/12/2012

I went for a laser hair removal consultation. My appointment was at 4pm but I turned up about 10mims early. I was let in by a member of staff and was told to take a seat and fill out a questionnaire. About 10mins later another member of staff took my questionnaire and assured me I would be seen very soon ... I was still waiting over an hour later!!! Eventually I received a phone call from Harley Laser Specialists telling me I had missed my appointment. I explained to them that I was, in fact, in their waiting area to which they did not apologise but swiftly ushered me into a treatment room. After a consultation which lasted about 5mins, including having a test past done, I was told I must leave a £100 deposit for treatment. Apparently you must book a course of six, and no individual treatments. I explained I was due to go on holiday within the 10 days and was told I would not be able to have the treatment before so I should phone to book appointment once my skin has returned to its normal colour after my holiday. I have since moved to Ireland and am no longer able to get to London for treatment. I phoned to explain this and was told under circumstances will they offer me a refund on my deposit. This company have just taken £100 from me and told me that I would have to come to London from Belfast just to have a treatment worth £100!!! Very very disappointing. This may be a far cheaper company but their service is atrocious!