Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1791979

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“Customer service - not helpful, poor value for money.”

Written on: 07/12/2012 by Miramalna (2 reviews written)

Very unhelpful customer service. Could only get their answering machine on most of my calls. Wanted to swap a lesson on one occasion with another member (who has similar class half an hour later with the same teacher). called to check if its possible on monday and was promissed a call back wich never happened so had to call again on wd ( my class was on thu) and had to explain again to a different person, who then checked if i can swap the whole remaining term with someone instead of just one lesson!.. Had to miss the class:( On friday the lady i spoke to initially called and said she is returning my call!! After explaining everything to her again i ve got quite a rude answer that it was never possible to accommodate my request in a first place as it would be too distructive for the instructor???;( aside from this being utterly ridiculous excuse, i wonder why to promiss doing it in a first pace?
No possibilty to make up for missed classes even if you miss for a medical reason (my daughter had severe brinchitis).
Also when we started the first term (we are in a second now) - they canclled 4 classes due to a faulty pump..
The instructors are gerat though, and its a shame the organization is so poor..