Written on: 04/12/2012
Went into HC for my usual odds and ends, greeted with a pile of cup cake machines, popcorn makers, pop cake makers, sewing machines thought I had walked into Argos not a craft shop, so tacky. The shop had been revamped but not for the better, lighter yes but stock well all I can say half of it was not craft related, mixing bowls etc. Yes cake making is a hobby but Lakeland do a far better selection and cheaper.
The whole store was grossly overpriced, bag of toy filling gone up from £3.25 to £4.49, repackaged really?
Asked the till lady for the teddy eyes told to try Fabricland in the town.
Would not use again went to The Range 500 yards down the road and got every thing at cheaper prices. Not sure who owns or runs HC now but sorry you do not have a clue about craft or creative people and your stores are not what we want, know I am not the only one a craft forum with thousands of crafters feels the same. Perhaps you should survey what your customers want and one of them is the right crafting stock and better customer service.
Online retailers wallow in the chance to get more customers as that is where I will be shopping in the future.