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★★☆☆☆

“Needs improvement”

Written on: 01/12/2012

I used this site several times and wrote a review for a hotel but they did not post it. I wrote to customer care to understand why several times but no one cared to response. Hence I find booking.com insensitive and unresponsive to customer inquiries even though they constantly ask for feedback. However I still recommend it because the robotic part of the system works ok.