written by on 14/10/2010
Terrible service. We borrowed the car with empty fuel for two days. At pick up we were told since there was no fuel we can return the car without any too. Well it makes sense. We returned the car about 30 min before it was due on second day and got charged for four days plus we also got charged 50 pounds extra for refueling. We spoke to the branch that we picked the car from and they said they need to speak with the branch we returned the car too. Well it turns out the ppl in that branch don't work there anymore and there is no one to confirm when we returned the car. We ended up paying £250 more than we should and three times we have no been told that the issue had been resolved and two weeks later we still don't have our money back. What a bloody experience, never again. Oh by the way the branch we picked up from is Glasgow Oswald street, returned to old kent road branch in London.