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★★★☆☆

“Modifying booking on this occasion impossible”

Written on: 27/11/2012 by keentraveller56 (1 review written)

I have just tried to modify my booking to 2 nights instead of 3 at a hotel and it would not allow me to do that through the Modify Booking section so I have had to cancel the original booking and rebook. Fortunately the rate for the room hasn't increased.

I have used Booking.Com quite a bit recently but would probably try another site in future.

Also, I agree with another reviewer that it would be better to show the cost of the room including tax. Other sites do this.

On the plus point, Booking.com's website is very clear and easy to read.