Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
1779680

Why are you reporting this review?

★★☆☆☆
WRITE A REVIEW

“Expensive and very slow delivery.Dont use their online...”

Written on: 26/11/2012 by andysadler

I ordered my item as a leaving present but missed my opportunity to give it due to the time it took to come.

I placed the order on the 6th Nov, I wasn't expecting the order to be processed on the same day but it wasn't even dispatched until the 16th Nov and was delivered 19th Nov, a full 13 days later. Having paid £2.50 for delivery I can't see how this is at all acceptable. Taking the above into consideration and my disappointment in not having a little leaving gift for my friend, I won't be using their online shop again.

I emailed a version of the above to them and got an email saying I could return it but I would have to pay for delivery. Considering the original item was £10, that would mean I would be spending half its value on a postage round-trip and be empty handed in the end.

Bad customer service in my opinion. More fool me for not Googling their delivery times pre-ordering.

The item was excellent so if you don't mind paying delivery at a cost maybe 5 times what it should be (in my opinion, based on this experience) and are ordering a month in advance (just in case), then it might be worth the compromise *if* you can't find it anywhere else.

Visit forbiddenplanet.co.uk