Written on: 26/11/2012
My mother and her sister just got back from Goa - they had a nightmare with Jewel in the Crown!! First of all the transfers - after a long flight and with my aunt in a wheelchair, the coach dumped them and their four bags on the side of the road and just told them to go! Mum had to force the driver to help with their bags as she couldn't carry all four alone. On the way out it was the same story, they had to drag their bags to the street and get picked up from there.
They stayed at Colonia de Braganza for two weeks and the holiday rep was never to be seen for the entire time! The one occassion they really needed their help they had a shocking response - their return flight tickets were stolen and when they phoned Jewel in the Crown for help they were told that unless they paid 10 pounds each they wouldn't even consider helping them!! They said there was no way to get on the plane without paying them but I sorted it with the travel agent and they're back home safe and sound.
We would never go on holiday through them again and I would strongly advise anyone else to avoid them too.