Written on: 25/11/2012
During Hurricane Sandy we were supposed to be able to change our flights without a fee/penalty or cancel & get a full refund. We chose to change our flights & were charged an additional $582.00 which was more than we even paid for 1 round trip ticket! Our original flight was indeed cancelled. When I disputed the outrageous charge I was told that we voluntarily made the change. I told AA that there is surely something they can do as far as compensation. This is the last dime American Airlines will ever get from us. The event of Hurricane Sandy was no time for AA to capitalize on customers. Just despicable!!!!!!