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★★★☆☆

“very disappointed wanted to come home after 2 days here ”

written by jimandclare on 25/11/2012

saved very hard for what we thought would be a holiday of a life time booking 5*,upgraded our room tried making as special as possible with the money we could afford to spend on this holiday.
we arrived on the 6th November 2012 approximately 15.30 hours, once we'd booked in we went to the bar in reception and notice straight away that there were no international branded spirits,the red wine was cold and there were dead fly's all over the floor,they were every where.
we then went up to our room and on the way firstly got lost as directions to rooms not very clear but on the way noticed cracked tiles bits of tiles missing, scuff marks on walls, emergency signs either missing or pointing wrong way and so on.
evening came really looking forward to going for dinner got dressed in trousers and shirt my partner in even dress,as per the dress code as described in the brochure and as expected 5* holidays to be but when we got down to the restaurant,people where arriving for dinner in shorts as if they'd just come off the beach, and ever worse the next day people where allowed to go to lunch in swimming trunks with no shirt and woman where going for lunch in just there swim wear and not one member of staff challenged them. we did complain to the staff at reception and the holiday rep but neither where bothered it was as though tuff your here now you best make the most of it but we both just wanted out of there and to go home we will be recommending this hotel/resort to any one in fact if i hear of any one that's thinking of going here i will do my up most to change there mind

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