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Review Number	1777538
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★☆☆☆☆

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“Billing mistakes and rejected meter readings”

written by on 24/11/2012

I have been with EDF for almost 18 months and I have never been able to submit an online meter reading. The website just won't accept it.

They have also made billing errors that they refuse to correct.

Customer service is a joke. It's as if their computer system makes decisions at random and no-one in the call centres has the authority to correct the mistakes. That's if you ever get through in the first place, because you end up on hold for ages. E-mail support is even worse because it takes at least 2 weeks to get a response and the response is rarely helpful.

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“Billing mistakes and rejected meter readings”