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“High Interest, Low Customer Service ”

written by on 21/11/2012

I am a HSBC Credit Card holder for almost (1) one year and 8 months. During my first year in using the card I can pay the dues on time in full but there was a transaction credited to my account ( a purchased I did not know ) in which I did not recognize. The said transaction is a purchase of grocery item and dining fee indicated on my bill. Upon checking my statement of account I immediately call the customer care hotline to inquire about it and surprisingly all they can say is they will check it first and will get back to me when they find out the reason why there is a transaction like that. It took almost 45 minutes to report to them the said incident for they are asking almost all information about me. Here we are, I have made follow up one week after I phone them and oh,,,, they say they cannot track the transaction?????? what kind of system they have??????????? I am really disappointed, by then I did not paid them till now......