Written on: 17/11/2012
I ordered an item on buy now pay later. I set up direct debit and they collected initial payment and stopped. I found out later it was down to me to make sure i make full payment otherwise i pay them interest. So i arranged standing order for them. Then i made further purchase. I also thought they'd collect that payment. They did not. Now they have slapped on charges which cost as much as the goods!!! I am disputing the charges but I really could do without the annoyance. I am closing my account. Their advert is lovely but their customer service is appalling! Holly Willoughby and Fearne Cotton should actually try ordering from them. I bet they would withdraw their endorsement promptly. Rubbish company.