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“very poor customer service”

written by SC25 on 16/11/2012

We had booked through Wimdu and paid at the beginning of August with the instructions to contact our host when we had sorted travel arrangements. We started trying to contact our host via e mail at the beginning of October but got no response, we tried again towards the end of October again we were not graced with the curtosy of a reply, i contacted Wimdu who suggested i phone the host which i did (now only 4 weeks to our break)to be told "oh i have decided not to rent the apartment now as i have an ill family member" and that was it, she hadn't even had the decency to try to contact us, now don't get me wrong I appreciate she had a family member who was ill but she is a business women so I really feel a short email earlier could have been made and would have only taken mins. I too have just had to nurse a family member through a terminal illness, but my employer and my service users still had expectations of me. I then contacted Wimdu, reading their info it states that if the host cancels we would be offered alternative accommodation, but again common decency and this company don't seem to go together no just an email to say yes we were correct the host had canceled and our money would be refunded. Had we been the ones to cancel both the host and Wimdu would have expected us to pay a large cancellation fee at this late stage but no they can cancel your booking when they want and not offer any help to find alternative accommodation. So they get keep your money in their account, for nearly 3 months gaining interest and you end up with a headache having to try to organise alternative accommodation at a late date. My advice find an alternative accommodation provider who have a conscience.