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★☆☆☆☆

“Worst Customer Support ”

Written on: 14/11/2012 by guest9324234 (2 reviews written)

"Awful"

Visit dixons.co.uk
Bought freezer rang on day of delivery after time had been confirmed that product damaged won't be one for weeks.

Went into the store to ask if could provide same model different color same price - apparently could not wavier 40 pound difference despite explaining lost our freezer contents in the meantime.

Had ordered tumble dryer around same time. Arrived unpacked noted crack under the protective plastic along edge. Asked for replacement - they sent a complaint letter to know how contianing lies about that we claimed delivery men had lied about condition and been forced to sign. New one arrived broken completely. Further multiple phone calls. Still don't have money back > 1 week after both taken away for a refund after 3 further phone calls.

They have no idea about customer services - be going the way of comet soon i think if continue this not even could say prices are that good to make up for it.

every phone call put on hold for 10 minutes assume for money or its so complex to just process a refund compared to taking your money.