Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1763135

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Does not work, bad customer service”

Written on: 13/11/2012 by Ronm_PTown (1 review written)

I ordered an unlock code for my Bold 9900. The code was delivered to me within maybe a 1/2 hour to an hour; however it did not work. I then got on customer services chat and a guy spent about a half hour with me trying to figure it out. He then stated it had to be escalated. About 12 hours later, I received an email stating my unlock codes were delivered and check my account. They were the same ones as before; clearly the new person taking my ticket had no clue that someone was already trying to figure out why they didn't work. I sent an email back which was never responded too. I sent another one the next day and that one as well wasn't responded too. I then logged back onto my account; jumped back into chat and got the same person helping me the first day. He asked the same questions over and over again; and kept telling me that I filled in "somewhere" that I was on T-Mobile's network; which my input based on my receipt given stated AT&T; in fact I told him at least 3 times that my device was never on the T-Mobile network. He kept dropping my chat with him and I would have to log back in to get help. After hours working with their customer support, it got me nowhere!