Written on: 09/11/2012
I ordered on new chainset ,cassette, chain, jockey wheels on a Sunday evening on line. The next morning I had a call from Velo explaining the chainset colour was now black instead of silver, and would be £5 more, but the chain ordered was out of stock, but they had a same quality chain in stock for £5 less so no overall cost difference. The caller took the time to discuss the cassette size to make sure I was ordering all of the correct 9 speed parts to fit my bike,and offered helpful advice on how to cut the new chain to length. I have not had this level of service from any other internet supplier,and was impressed to receive a call and some free advice! All parts arrived on the Wednesday.Great service,I will certainly use Velo again,they were also the cheapest supplier for the chainset ordered.