Written on: 03/11/2012
Absolutely shambolic experience ordering via Next. Ordered Friday morning for Saturday delivery, waited in all day and order didn't show. Apparently the 7am despatch note I received means the order has been dispatched to the courier, not to me, which is useful!? Customer Services couldn't cancel my order and will not refund me until the items are returned by the courier, which could take up to two weeks.