Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1744448

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Postage Rip-Off for Spares”

Written on: 29/10/2012

I am very disappointed at the minimum postal charge. I have just ordered a replacement u-bend spring for a micro scooter - in itself expensive at £2.45 (you used to be able to get these for the cost of a stamped addressed envelope to the supplier). The postage on this item, that must weigh a few grams and sit in the palm of your hand, is the same as any other spare part (deck/handle etc) at £3.95. I have paid £6.40 for a spare that obviously is a design fault on the original product, as the newer scooters have 2 separate and stronger springs to keep the wheels aligned. I rang the customer service manager and was told it was company policy and there was nothing she could do to change the cost of shipping. The call was a local rate number and that also cost me over £2.00 by the time they picked up and discussed the problem. £8.50 for a tiny spring - in my view your company could do a lot better.