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★☆☆☆☆

“What a complete let down and utter B*****KS!!!”

written by Jannifer on 26/10/2012

A friend and I purchased deals from KGB for a massage, brow tints, eye brow shaping, manicure and pedicure back in November 2011 but they were unable to 'fit' us in until August 2012, a couple of weeks after the offer was due to expire but they said that they would honor it because it was due to them and not us. Great we thought, on the day traffic was horrendous and it took us an hour to get there, realising that we were going to be late we phoned a head to let them know and was told that we would have to pay a late charge fee. We told them that we were happy to not have one of the treatments which would easily make up the time difference. On arriving there, the staff were rude to the both of us and the manager told us to 'get out' of the shop! After a few words, the situation calmed down and we were offered the massage each and a further appointment with them for the remainder of the offers that we had purchased. On arriving for the 'follow up' appointment, they said that they could not fit us in. Apparently they had had a refurbishment and lost their appointment book and now had no appointments left that day so made us an alternative appointment. Now, with our appointments being tomorrow, the manager phoned me today to say that they were no longer offering beauty therapy and that Groupon should have emailed us and I would have to contact Groupon for a reimbursement ... My offer was not with Groupon and Ivissa are still advertising the beauty side of their salon ... Be WARNED and ADVISED, DO NOT visit this establishment, the management are rude, ignorant, extremely unprofessionaland DO NOT LIVE UP TO THEIR OFFERS

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