Written on: 25/10/2012
I have used other hotel websites and found Agoda to be the most user friendly. Prices are reasonable and sometimes even cheaper than most others. There are lots of hotels to choose from. The information gives e.g size of rooms and photos (although I'd like to see more on the bathrooms) are very important to me. I would also like it if Agoda would also give details as to the closest public transport to the hotels.
In case of cancellations, the staff at Agoda are easily contactable and helpful. There was no problem in the refunds as well. The payments were cancelled from the credit card.
Overall, apart from giving us more information about distance to public transport and more photos on the bathrooms, I highly recommend Agoda for their professionalism and prompt way with dealings with cancellations of booked hotel rooms.