Written on: 24/10/2012 by emilia1987 (0 reviews written)
.I bought laptop a year ago from comet and I was advised by seller to buy insurance with it.The seller was very kind,he informed me and my partner that our computer is fully covered for 2 years and if computer will break down we will be able to have a refund or have our laptop fixed,so me and my partner decide to buy it .so we pay 124£ only for the insurance
2 month ago we put our laptop up the shelf and the shelf fall down with the laptop.Laptop crashed on the floor.The screen is crushed and who knows what else inside.
We contact the company with in day and our laptop was collect few days after.
For as long as 2 weeks we didn't hear from them at all.No phone call,no letter.Than suddenly delivery turn up.We took our laptop from the box and it wasn't fixed!All we had it was a letter 'unfortunately , your insures have denied your claim due to an external cause'.
I phone them and ask them for more details but the person on the phone didn't know what to say and in the end she advice to go to the store,they may be able to help.So next day off to the store,on arriving no one was at the customer service desk,which surprised me as when i wanted to buy something they were like a pack of hungry dogs desperate to see me anything after 30 min of waiting I spoke to the girl who dill with complaints.She took our computer and wrote to them a letter saying different story that our daughter grab our laptop and smashed on the floor which is not true but she said it will work as she was doing this so many times to different customers.She said she will send the computer with the letter to the insurance company.The fallowing week we received the phone call from the store saying that the insurance company refused.So i went there once more and spoke directly to the manager ,the manager said he will deal with this case and let me know monday as i turned up on friday. Monday no phone calls,nothing!!!the same as tuesday,wednesday,thursday and friday,so Friday as all week did't hear from anyone I decide to go to the store comet again.Than i spoke to different manager(god know how many manager they have there),and complaint as how long you can wait!it is disgusting how comet treat the customers!So the manager went to see the person who supposed to give me a phone call, and as a answer when he got back to me.The computer can not be fixed and he apologize for inconvenience. So i asked what should i do know as the girl change the story and the insurance don't want to believe any of the stories.He said phone the company. I phoned them and this time as an excuse the said'my laptop is not fully covered' i went to the store again and they said it is and they gave me the same leaflet as first time when i bought the insurance.In the store they said said my laptop is fully covered and any mishap should be replaced or refunded.
Phone the insurance company again and nothing change as they said they can not deal with this cases as it was refused so many times.
Since this situation i can not sleep properly and im so nervous every time i think about it.I spend huge amount for phone calls to the comet insurance company and the case is not resolve and no one will pay for my bill.All look like in the store they sold me a falls insurance which i can not use and the insurance company washing them hands of.The customer service team firstly need to learn some basic social skills along with some basic manners