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“Terrible customer service”

Written on: 22/10/2012 by Imsw12528 (1 review written)

I had my order delivered within a week as promised. However 1item was the wrong size and the other 3 were charged at the wrong price. When I phoned to get it corrected the agent quickly arranged for the correct size to be sent but needed to put me through to someone else to correct the price. This agent was very rude and said on this occassion only the would change to the right price as I must have used the incorrect item numbers. When I insisted I hadn't he wouldn't listen. I asked him to listen to my call to prove this. He then became more rude advising he would not be refunding me until he had the call listened too. At this I told him to just cancel my order if this is his attitude he just told me no problem it will be collected in the next 7 days. Shocking service beware and always check your invoice.

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