Written on: 19/10/2012
After watching the Panorama program \"Reading writing and rip off's\" I decided to look through all the contracts my employer had in place for printers, scanner and folding machines etc.
I was horrified to find that FP Mailing had charged almost 3 times more than the RRP to lease a Folding inserter machine!
I spoke to the account manager who told me and I Quote "well you were happy at the time so I'm surprised you are unhappy now" and confirmed she received a bonus for the renewal.
I then passed my complaint onto the customer services manager who after 10 days replied with a diary of events and a copy of the signed contract and no explanation what so ever.
I have passed my concerns onto the Leasing advisory Service so will update you with an outcome.
Please stay away.