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★☆☆☆☆

“Dismal Customer Support”

Written on: 17/10/2012 by robertja (5 reviews written)

The services they offer are budget and oversold - which is fine if this is what you're looking at. However, they outsource all their support offshore. The results are shocking. As a web developer, I deal with a wide range of hosts and 1&1 provide some of the worst support I've come across. If you;re misfortunate enough to have to call them, prepare to get frustrated. Their advisors have a hard time understanding English and are clearly attempting to apply a script to ALL your issues. It simply doesn't work. I called up with an issue about an htaccess file and even after 6 phone calls to them and several emails 1&1 still failed to understand the issue. In the end, my client moved all their services away from them. Based purely on their awful support, I wouldn;t recommend them to anyone. As a result of this, I can't really say they offer value for money (hence the second one star rating), whilst their prices may be cheap, that saving is instantly offset by the length of time you'll spent on the phone to them sorting things out. You'll lose a lot of time doing this.