Written on: 16/10/2012 by Lin2
I have been with 1and1 for many years Their customer service is appalling. However, the actual hosting service they provide is good.
Several of my customers have had websites set up for them by a here today gone tomorrow companies and have had the devil's own job getting the account details and password from 1and1 despite being the registered cardholder on the billing details.
My advice would be to make notes of the account number, contract number, ftp account details and of course the account password and file them in 10 difference places so that you do not lose them under any circumstances.
If you wish to cancel your account or make any changes do this in writing and send it recorded delivery. Follow this up with an email and if you have a spare half an hour on the phone too.
There are worse providers out there, at least with 1and1 once you are up and running you don't have to deal with their customer (dis)service dept.