Written on: 15/10/2012
I will not be using this store ever again. All my wife wanted was a waterproof boot. The first pair of boots leaked because the sole of one of the boots had a split in it. We could not find the receipt and when we did take the boot back on our next visit we descover we had purchased it over a year ago and was told there was nothing they could do. So we bought a pair of Scarpa Ladies boots with gortex, the first time they were used in wet conditions the right boot leaked at the top front of the boot. It was sent away for testing by GO Outdoors and found to have no fault. We were given a few weak explanations of why it could have failed on that occasion, one excuse was that the boot was dirty! The boot had little use and none in muddy condition and was relatively clean. To sugest a waterproof boot is not if used in mud is a nonsense as it will be used in a lot more exteme cicumstances than my wife had done.Over £150 pounds spent and my wife still has not got waterproof boots.