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★☆☆☆☆

“Worst customer service ever!”

Written on: 13/10/2012 by frasermacinnes (1 review written)

I'll never use them again!!.
I placed an order for a Photocondutor Unit for my laser printer, the item was in stock but would take two weeks to deliver with their free delivery, I paid extra to have the item sooner (3 to 5 days)and upgraded to express delivery & it still took a two weeks to deliver!!. Spoke to their customer services on three occasions to request a refund on the express delivery cost; was told on each occasion that this would be refunded on to my credit card - never was refunded then used their fast resopnse contact page to complain; customer services acknowleged receipt of query and that was the last I heard from them.
Delivery service for an item which was in stock - atrocious!!
Customer services - useless!!
I'll take my business back to reliable suppliers in future. In the competetive market of office supplies how can a business with consistly poor service, as borne out by the number of poor reviews, survive?