Written on: 07/10/2012
I purchased an acer laptop that started going wrong after 6 months. They said the fault was with me and gave me an option of paying £110 to get it fixed or £55 to return it unfixed! I felt bullied into paying for the repair but they damaged the hinged while repairing it and blamed that on me and asked for another £70 to fix the hinges even though the parts only came to £8. The staff I spoke to in their Escalation department were very rude and cheeky. I am now considering going to Trading standards but I would advise everyone to stay away from Acer products. They may be slightly cheaper but the customer service is so bad that it's not worth it.