Written on: 04/10/2012
Due to relatively good reviews on this site, we reserved a van from Vienna airport to a hotel in the city. A BIG MISTAKE! They give away your credit card information to local taxi companies, and they can do whatever they want with it. Easyariporttaxis.com refuses to refund unauthorized charges and they do not stand behind their cancellation/change policies they clearly state on their Website.
I always check cancellation policies carefully when I plan a trip since we have a small child and, as many of you know, a trip does not always go as planed when traveling with kids. This company’s Website clearly states cancellation more than 12 hours before the reservation time will not be charged.
On the day of our flight, there was a Lufthansa strike and our transatlantic flight was delayed, making impossible to catch the originally booked connecting flight to Vienna from Frankfurt. Since I did not know which connecting flight we will be placed on until we go to the airport, I decided to cancel the reservation to be on the safe side. I followed their instruction exactly to cancel the reservation and called the taxi company in Vienna called airport-angel.com 23HOURS before the reservation time. The operator I talked with found our reservation in their system, so I told him to cancel it. First, he did not want to cancel but instead, wanted us to call them from the Frankfurt airport to give them our new flight number. I did not know how much time we will have at the airport for transfer and whether our cell phone immediately works in Germany. So, I told him again to cancel the reservation. He said “OK, it’s cancelled” and tried to hang up. But, in order to make sure that he actually canceled the reservation, I asked him one more time. He confirmed for the second time that the reservation was indeed cancelled. His exact words were ”Yes, your reservation is now cancelled”
Later, I was shocked to find out that they charged my credit card anyways for the service we did not get. I have contacted Easyairporttaxis.com as well as airport-angel.com and offered to provide a proof of the call I made to cancel the reservation, but they so far did not provide me with any refund. My emails asking for updates are being ignored.
At the Vienna airport, there were plenty of transfer counters when you exit the custom area (go left when you exit the door). There, we could just tell them how many people and how much luggage we had, and they gave us within 2 minutes a clean, comfortable van for 35 Euros (instead of 43 Euros easyairporttaxis.com charged).
I suspect some of the recent positive reviews are written by easyairporttaxis.com representative (Dave) to jack up the rating (please check the names of reviewers!)
Please be aware and DO NOT use this company! I would have given zero star if I had a choice.