Written on: 01/10/2012
ordered a bike from them on a Wednesday called them on Friday to ask where the bike was, told that it was out of stock, they said I should have received a email on the Thursday. I told them I didn't receive the email on the thursday & they said it never got sent out, I felt like all the time I was talking to them they just couldn't be bothered. They didn't offer me any supplement or alternative, so the conversation ended. I then tried to purchase the bike off J E James & the bike was out of stock, the next day i called back & said that due to them not sending me a email I missed the chance at buying the bike at a decent price, they then offered me £70 off next years model, the bike wasn't yet on their website, so i waited till monday then i see the bike on their website & to my amazment it came with 10% worth of free goods, so I called up to order the bike & was told that the 10% offer wasn't open to me as they had already reduced the bike, they basically tried to pull the wool over my eyes on saturday making out I was getting £70 off of a bike but if you take the 10% off which is £42 I was getting a £28 discount, I said that due to them not sending me a email, which they said they forgot to do on thursday, I missed the chance of getting the bike at a good price, then to my shock they said they did send it to me. I can not believe how sly they were in doing this. I told them I didn't believe this was good enough & the saleswoman bascially shugged her shoulders & said that's all we are giving you & i'm not going to get into a row with you!
Class service from triton