Written on: 01/10/2012
We are first time buyers and was over the moon when our offer was accepted. After an offer was accepted we completed everything the sales agent(from Putney branch) have asked for us to do like survey,solicitors,mortgage arrangement etc. (he was very pushy all the time) and we even paid for survey. A letter was sent to us saying that offer has been accepted.
It was a struggle for Townends to take their advert from their website and I believe they kept on showing the property even though offer was accepted. I thought it was bad service and not trust worthy at all. Eventually they took the advert from their web but it was still showing on Zoopla. I felt like they did not even talked with vendor to accept the offer.
After survey was done, we asked the agent to contact the vendor for documents to be exchanged for solicitors.
I felt like there was no policy set by Townends for buyers and felt like he was working for seller only and had no clue as he had to call someone ( may be another sales agent involved in this property) all the time to get some answer.
This sales agent didn't really cared about the buyer and no respect was shown at all. I lost about £1000.00 which was a complete waste of time and money.
-Pls check estate agent policy before go ahead
-Don't trust sales person and take time to research
-you are buyer so take your time and do things in your own pace.
I don't think I will go with Townends again such a let down.