Written on: 30/09/2012
I traveled with my 15 month old baby, first of all they do not give priority to bord the plane to people with babies, I requested a bassinet about 2 weeks prior my 9hrs fligth..guest what?.. never got it, I flew with my baby on my lap the whole 9hs with him crying because he couldnt sleep, he was uncomfortable.the answer of the fligth attendant was¨well you have to be seated in the seats number 20,21,22,0r 23 in order for you to get a bassinet so apparently they do not give priority for those seats either.the fligth was also 2 hs late. my overall experience was really a nigthmare. I never thought a big company like American airlines will have such a horrible and careless customer service. oh , I almost forgot, the tv and music did not work either!!!!!!!! I won’t fly with this company ever again!!!