Written on: 27/09/2012
The clothes are lovely but the sales staff pounce on me every time I walk through the door at the Edinburgh branch with the result that I usually prefer to make my purchase at the franchise at John Lewis or Jenners where I am free to consider my own choice. I went to look for a below knee coat, the assistant produced one coat after another that got so progressively shorter that the final option was more of a jacket. They really need to learn to listen to the customer and impose less. The impression given is that they are quite desperate to sell. Too many garments are dry clean only when it is not required and adds greatly to the cost of the garment.